Terms and Conditions
These terms and conditions describe the basis for your use of and any purchase made by you and sale by us of the goods described on this website www.naturalgreens.co.uk (the "Website").

1. Definitions
1.1 In these terms and conditions (updated 17th November 2009):

"The Green Superfood Company LLP", “Natural Greens”,"we", "our" and "us" means The Green Superfood Company LLP (Company Number OC350158), whose registered office is at Suite 9, 24-28 St Leonards Road, Windsor, Berkshire, SL4 3BB. "User" and "you" means any user of the Website including any user who makes a purchase through the Website (a "Buyer"). References to the term "shipped", means the point at which an item or goods are despatched from our Warehouse. References to the term "delivery time(s)" or "delivery date(s)", means the indicative period from the carrier/delivery agent to you.

2. Formation of agreement
2.1 An agreement governing your use of the Website, all stages of the process and our sale of goods when we receive confirmation of your order is made on the basis of these terms and conditions. (This agreement between us is referred to in these terms and conditions as this "Agreement".)

2.2 Buyers must be over the age of 18 years old and have full legal capacity.

2.3 We reserve the right to modify this Agreement; the terms and conditions in force at the time an order is confirmed will govern any particular order. We will keep a record of terms and conditions and dates of any changes made and we recommend that you print a copy of these terms and conditions by clicking on the 'Terms & Conditions' link at the bottom of the page.

2.4 The Green Superfood Company LLP is a specialist online retailer offering health food supplements to registered members. All sales are limited in terms of time and stock and all orders are subject to availability. Due to the nature of our stock, we may have to wait to receive items from our suppliers, consequently whilst we would use our best endeavours to despatch items within the indicated delivery times, orders may sometimes take longer and we will advise Buyers of the status, where applicable.

3. Registration
3.1 Before you start to navigate through the Website, you have to complete the on-line registration form to become a registered member. All personal data collected will be used in accordance with our Privacy Policy (see clause 23).

4. Placing an order
4.1 To place an order, you should select the required item(s) and add to the basket by clicking on the 'Buy' link. You can review the selected item(s) at any time by clicking on the 'Update Cart' link and then continue shopping by clicking on the 'Continue Shopping' link. Once you have completed your shopping, please click on the 'Checkout' link.

4.2 You must confirm your delivery address to access the purchase order, which contains a summary of the information related to the item(s) ordered, quantity, price, total and your other details along with the delivery address. It is your responsibility to notify us if any of the information is incorrect as failure to do so may result in non-delivery of any ordered items.

4.3 Each order constitutes a separate transaction and we are not able to consolidate separate transactions into a single order or delivery. If you would like to order multiple items for delivery at the same time, you must ensure that all of these appear on the order before you confirm your order.

4.4 Orders shall be accepted at our sole discretion but are normally accepted if the item(s) is/are available, the order reflects current pricing, you are based in the United Kingdom or the Republic of Ireland and your credit or account card is authorised for the transaction.

4.5 All orders are subject to acceptance and availability. In the event that an item is out of stock, you will be informed as soon as practically possible once we are made aware by our suppliers. The order relating to the unavailable item will be cancelled and a full refund will be made including any delivery charges. Where your order is for multiple items, the rest of the order will remain valid (including all delivery charges).

5. Pricing and Payment
5.1 All items are priced in pounds sterling (£GBP) and are exclusive of delivery charges which will be indicated to you during the ordering process.

5.2 We reserve the right to modify our prices at any time but the items will be charged at the rate which was current at the time the order was placed.

5.3 Once you have reviewed your order and provided the required personal details, you will be required to click on to 'Checkout' to pay by debit card, credit card or Paypal. Payments will be processed through a secure payment service which is secured by SSL encryption (Secure Socket Layer). At no time will the User’s payment details be transferred or stored through The Green Superfood Company LLP’s electronic system. Payment will be deducted at the time of the order being accepted.

5.4 In the event that payment cannot be made in accordance with section 4.4, the order will not be processed and will automatically be cancelled.

6. Acceptance of your order
6.1 Once the payment has been accepted, the order cannot be edited.

6.2 We will confirm receipt of your order to the email address you provide at the time of registration. It is recommended that you retain the email or print out the confirmation of the order.

7. Delivery
7.1 We aim to dispatch all orders that have been received before 2pm on the same day. Orders taken after this time will be processed the next working day. Customers have two delivery options – First Class Royal Mail or a selected courier.

7.2 We will provide you with an indicative delivery date at the time of ordering; in most cases the delivery date will be within a few days from the date of your order. Delivery times are estimates only and we will not be held liable in anyway for the late delivery of goods.

7.3 All items will be delivered to your registered address or, where requested by you as part of the order process, to another address selected for that particular order. It is your responsibility to give us the full and correct delivery address details. We are not able to deliver to PO Box numbers.

8. Method/Failed Delivery
8.1 If you are not present at the time of delivery, a delivery note will be left inviting you to contact the courier directly in order to arrange re-delivery at a convenient time. If you are not in when a second delivery attempt is made, another note will be left asking you to call again to arrange a convenient time for delivery. If you are not in when a third attempt is made, the parcel will be returned to us. We are unable to resend packages that are returned to us as undeliverable. We will refund you for the value of the goods ordered but not for the delivery charge.

8.2 If after five (5) business days you have not received the parcel or a delivery note, you must contact our Customer Service team either by phone or e-mail. If the parcel is found, it will be sent to you immediately. In the event that the parcel has been lost, we will refund the total amount of the order including delivery costs.

9. Delivery non conformity
9.1 We take care when dispatching orders but we recommend that when you receive your order, you carefully check the item(s) received. Any problem with the order should be notified to The Green Superfood Company LLP’s Customer Service team as soon as possible. If the delivery box/packaging is damaged, please ensure that you note this in writing on the proof of delivery sheet.

9.2 We request that you return any incorrect or defective item to us as soon as possible in accordance with section 10 below and we will refund the cost of doing so.

9.3 Due to the nature of the goods supplied by The Green Superfood Company LLP (see clause 2.4) we are not able to provide replacements for opened or damaged goods. We will provide a full refund including delivery costs for a defective, incorrect or missing item (subject to an investigation).

10. Returns policy
10.1 Our returns policy does not affect your legal rights under the Distance Selling Regulations or other legislation. In order to return an item for whatever reason, we request that you contact our Customer Service team within seven (7) working days of receiving an order (some exclusions apply, see clause 10.4 below). The Green Superfood Company LLP will then provide you an authorisation number and address for processing the return. You then have a further seven (7) working days from the date of being provided with an authorisation number to return your order to The Green Superfood Company LLP. Four days of this period should be allowed for postage, so please ensure your item is posted within four (4) days of receipt of your authorisation number.

10.2 You must return the item(s) in their original condition and packaging and should be unused. The Green Superfood Company LLP reserves the right to refuse or to reduce a refund on any item(s) which are opened, incomplete, damaged, dirtied or unsaleable or which have not been returned to The Green Superfood Company LLP in line with the specified return procedure.

10.3 Other than for defective products, returns outside the timeframes set out above, may be accepted at the sole discretion of The Green Superfood Company LLP and may be refunded as a credit to be spent online. Any unauthorised returns will be refused.

10.4 Any return carried out (other than for defective items or items delivered incorrectly by us) will be at your own expense. A full refund, excluding delivery costs, will be processed within fifteen (15) days of us receiving the returned goods.

10.5 We would advise you to return Items by recorded delivery or by obtaining a Certificate of Postage from the Post Office or by any other means that shows proof of the return.

10.6 Returns address:
Returns Department, Natural Greens, Unit 1 Kenneth Way, Wilstead Industrial Estate, Wilstead, Bedfordshire,MK45 3PD

11. Discount Codes
11.1 You may occasionally receive discount codes or product newsletters from us by e-mail or post.

11.2 Each code is personal to the User receiving it, is not transferable, has no monetary value and under no circumstances can it be converted into currency. Each code has an expiry date which cannot be modified.

11.3 Codes cannot be split into smaller values and any remaining amount left on a discount code after a purchase cannot be retained. Accordingly, the use of a code requires the total value of the order (excluding delivery costs) to be equal to or higher than the monetary value of the discount given by the code. Some discount codes may specify a minimum spend in order to be used. In this case, the monetary value of the order (excluding delivery costs) has to be equal to or higher than the minimum spend.

11.4 Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement codes will be issued.

11.5 To use a discount code, you must click on the link 'Do you have a discount code' and either:
(a) Enter the code given; or
(b) Select the discount code of choice out of the discount codes offered.

11.6 After having selected the code, you have to click on the 'Redeem' button. The discount will then be applied and deducted from the value of the order.

11.7 When an order is placed using a discount code and it contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item bought in such an order will be reduced by the value of discount attached to it.

11.8 Only one discount voucher can be used per order.

12. Introducing a friend
12.1 Successful and validated referrals of friends by you will entitle both you and your referred friend to a discount code to the value of £5, or such other figure as advised by us from time to time. To obtain a successful and validated referral you should adhere to the following procedure.

12.2 The 'friend' must not already be registered with us and will be required to order from The Green Superfood Company LLP, using the Email address you supply. Click the link "Introduce a friend". You will then be invited to enter addresses of your friends and click on the "Submit" button. We will send an initial e-mail to your friend but we will not send your friend any further e-mails without their consent. Please obtain your friend’s consent before sending us their details and note that if asked, we will tell your friend who introduced them. Subject to sucessful registration of your friend (using the same Email address you supply), you and your friend will receive the discount code when your friend’s first order is shipped out for delivery.

12.3 Discount codes for introducing a friend will only be valid for one (1) year from the date that the code is received.

12.4 We reserve the right not to issue discount codes where we have reasonable grounds to suspect that there is an abuse of the friend referral scheme. Any abuse of vouchers can be stopped by The Green Superfood Company LLP with immediate effect by cancelling all discount codes / issued vouchers that a customer has received. The Green Superfood Company LLP also reserves the right to refuse to issue vouchers to members that have, in the past, abused the scheme in some way.

13. Access to the Website and content
13.1 We are continually reviewing the items available on the Website, so specifications or design changes may be made at any time. We shall use reasonable commercial endeavours to keep the Website up to date but information and specifications given are for your information only and are subject to change without notice.

13.2 We try to ensure that pictures of the items on the Website are as accurate as possible, but there are technical limitations and slight variations in colour and texture between the pictures and the items themselves must be expected.

13.3 We will endeavour to allow uninterrupted access to the Website, but access may be suspended, restricted or terminated at any time.

13.4 The Website may include links to other web sites or material, which are beyond its control. We are not responsible for access to and content on the Internet, or any site other than the Website.

14. Scope of advertisements
The content of the Website is directed solely at those who access the site from the United Kingdom and the Republic of Ireland. We make no representation or warranty that any items referred to in the Website are available or are otherwise suitable for use outside the United Kingdom and the Republic of Ireland.

15. Ownership
15.1 You will only own the items once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain ownership of the items.

15.2 Items supplied are not for re-sale, unless you are a verified and accepted wholesaler

16. Liability
16.1 If you have a valid claim in respect of any of the items which is based on any defect in the quality or condition of the items or their failure to meet specification in accordance with this Agreement, we shall refund to you the price of the items (or a proportionate part of the price) and the delivery charges.

16.2 We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data (including credit and account details) you provide when accessing or ordering from the Website.

16.3 We shall not be liable to you in connection with this Agreement in contract, tort (including negligence) or otherwise for any loss arising out of any Event (as defined in clause 19 below), any internet, network or virus problem, for any loss of profit, anticipated savings or data (in each case whether direct or indirect) and/or any indirect loss.

16.4 Our aggregate liability to you in connection with this Agreement shall not exceed the value of the goods ordered by you. 16.5 Notwithstanding anything else in these terms and conditions, we accept unlimited liability in respect of death or personal injury caused by our negligence.

17. Statutory Rights
These terms and conditions do not affect your statutory rights (if appropriate) as a consumer.

18. Matters outside our control
18.1 We shall not be liable to you or in breach of this Agreement for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control (the "Event").

18.2 We will contact you within five (5) days of the Event in order to discuss possible alternatives for the performance of the Agreement. If the Event lasts for more than thirty (30) days, your order will be deemed to be cancelled and you will receive a full refund.

19. E-mail, user name and password
19.1 E-mails to you shall be to the address you specify to us. It is important that you give us an accurate and valid e-mail address and tell us of any changes to it.

19.2 The user name and password you are issued with before you can order items from us are personal to you and are not transferable. Any breach or suspected breach of security of a user name and password should be notified to us immediately. You will be responsible for any payments due for items ordered through the Website by anyone using your user name and password.

19.3 We guarantee the confidentiality of any data transmitted to us after you have entered your password. You are responsible for the use of your password and maintaining its confidentiality.

19.4 In the event of a forgotten password you can obtain a new one by clicking on the link 'Forgotten your password'. A new password will be sent to you, to the e-mail address provided by you.

20. General
20.1 If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.

20.2 You may not assign, sub-license, or otherwise transfer any of your rights under these Terms and Conditions. 20.3 If we fail to enforce a right under this Agreement, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.

20.4 A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

21. Exceptional circumstances
21.1 In exceptional circumstances, we reserve the right to end any Agreement with you, cancel or place on hold any orders and/or to suspend or terminate your access to The Green Superfood Company LLP immediately and without notice to you if, you breach any of The Green Superfood Company LLP's terms and conditions, you fail to make any payment when due, we suspect you are about to engage in or have engaged in fraudulent or illegal activity on the Website or have if requested to by us, you fail to provide us with sufficient information to enable us to verify the accuracy and validity of any information provided to us so as to prevent fraudulent use of the Website. If required, you will be requested to send us proof of ID (e.g. copy of passport) as well as proof of your address for the past 3 months. The order will only be dispatched after we have received and verified these documents.

21.2 We reserve the right to cancel an order and carry out a refund in the event of not receiving the documents or non-conformity of the documents.

21.3 We reserve the right to define the circumstances in which this additional verification will be required.

22. Contacts
If you would like to contact our Customer Service team for any reason, please e-mail us at customerservices@naturalgreens.co.uk or call us between 9am and 5pm on the telephone number displayed on the website Monday to Friday.

23. Privacy
23.1 We comply with the principles of the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

23.2 When you give us your personal information, we will give you the opportunity to opt in to receive information by e-mail from us and will only send it to you if you do opt in or if you are an existing customer and the information relates to similar items or services to those, which you have previously purchased from us. Where you have also agreed we will pass on your details to carefully selected third parties. When we send you communications by e-mail, we will give you the opportunity to opt out of receiving such communications from us. It is not our normal practice to send out marketing communications by post or telephone but if we do, you will be able to opt out of receiving such communications from us. However, remember if you opt out of receiving communications from us, particularly by email, that this will preclude you from receiving any of our special offers or promotions in future.

23.3 You can inform us at any time if you no longer require marketing communications to be sent by emailing us at customerservices@naturalgreens.co.uk

23.4 For full details of our privacy policy see Privacy Policy.

24. Personal Data
24.1 The personal information given for the on-line sales is obligatory, necessary for recording and processing the delivery of the orders as well as for the billing team. This information is strictly confidential. Giving false information will result in the automatic cancellation of the order.

24.2 You have the right to access, to modify, to change or correct the information given. To exert this right, you can do this online or if you are unable to do this for any technical reasons then you may contact our Customer Service team stating your surname, first name, address and, if necessary, your buyer number.

24.3 The only cookies we use that are related to each connection, are deleted at the end of each visit of the Website

24.4 Certain pages of the Website can sometimes contain electronic images or statistics trackers, which make it possible to count the number of visitors to the page. This can be used with certain partners, in particular in order to measure and improve the effectiveness of certain adverts. The information obtained is strictly anonymous and simply makes it possible to gather statistics on the frequency of use of certain pages of the Website.

25. Intellectual property
25.1 The copyright in the material contained in the Website, together with the website design, text and graphics and their selection and arrangement and all software compilations, underlying source code and software (including applets) belongs to us, our subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.

25.2 You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.

25.3 You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us (except as set out in section 26.2).

26. Governing law
26.1 These terms and conditions shall be governed by and construed in accordance with English law.

26.2 Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit.